otrs

This document describes how to set up the Open Ticket Request System (OTRS) on Fedora 8. Taken from the OTRS page: "OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries."

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage
customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal
IT, helpdesk, etc. department to react quickly to inbound inquiries.

OTRS is a trouble ticket system with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. This guide is specifically intended to help install and run OTRS.